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Launcher Download Issue


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I am experiencing problems downloading games in the launcher.  The games download about halfway before failing.  Deleting the app data folder allows me to try again but the download always fails part way through. I have similar problems in the ingame launchers of other mods (like Menta Omega).  Is there any way to download the games in my browser and then import them?  I see the import option is available but i dont know where to download the games. This usually works much better and faster than using launcher downloads for various mods. 

Thank you.

Lenovo Legion Tower 5

Model 90RB002AUS

Windows 11 Home

AMD Ryzen 7 5800 8 Core

GeForce RTX 3060

32gb DDR4 RAM

236gb storage with 931gb backup

Windows Security

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Hello @ korninja and welcome to W3D-Hub.

Based on your description, it sounds like you almost certainly have limited space available on your primary partition. While the Launcher and games themselves can be installed in any location, the folder that I think you are referring to, which contains the download cache, unfortunately can not be relocated. Beings as this is happening as you mention with cases besides our games and launcher, I think the best solution would be to clear up some drive space before trying to install anything else. If you need assistance in doing that, I would be glad to help.

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There are still 84.1gb available on the main drive and all 931 available on the back up.  It shouldn't be a lack of space.   Interim Apex is one of the first games I attempted to download when i bought the pc brand new a few days ago and it was still failing half way through.  I've downloaded and installed many large games since then.  My internet connection is not terribly stable. Does the launcher give up the download if my internet connection is lost maybe?

 

*edit

Also to clarify, the problem with the Mental Omega launcher was that the autopatcher took hours to download whereas downloading the patch in my browser and installing it manually took minutes.  Hopefully that information might be helpful to you.

Edited by korninja
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5 hours ago, korninja said:

There are still 84.1gb available on the main drive and all 931 available on the back up.  It shouldn't be a lack of space.   Interim Apex is one of the first games I attempted to download when i bought the pc brand new a few days ago and it was still failing half way through.  I've downloaded and installed many large games since then.  My internet connection is not terribly stable. Does the launcher give up the download if my internet connection is lost maybe?

 

*edit

Also to clarify, the problem with the Mental Omega launcher was that the autopatcher took hours to download whereas downloading the patch in my browser and installing it manually took minutes.  Hopefully that information might be helpful to you.

Ah I see. Yes, an unstable connection could cause this. In that case, I may be able to help. We do not currently distribute the games in any form besides the launcher, but I may be able to get you the files you need. Message me and we'll see what we can do.

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On 5/4/2023 at 2:37 PM, Einstein said:

While the Launcher and games themselves can be installed in any location, the folder that I think you are referring to, which contains the download cache, unfortunately can not be relocated. 

Actually you can change the location of the download cache using the settings in the launcher itself - cog icon in the top corner. Just FYI

 

 

The errors.log file might reveal why it's unable to download files - also worth noting that it will resume a partially completed download if your connection drops and you try it again

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7 hours ago, danpaul88 said:

Actually you can change the location of the download cache using the settings in the launcher itself - cog icon in the top corner. Just FYI

 

 

The errors.log file might reveal why it's unable to download files - also worth noting that it will resume a partially completed download if your connection drops and you try it again

Thanks for reminding me! I completely forgot you added that setting!

@ korninja Lets look at this option before we try something else, as it may be much easier.

Thanks danpaul!

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On 5/6/2023 at 4:06 AM, danpaul88 said:

The errors.log file might reveal why it's unable to download files - also worth noting that it will resume a partially completed download if your connection drops and you try it again

This is true of Dune but not Interim Apex.  IA is giving me the download error message if I retry the download. Deleting the folder in program data is the only way to resume it, which of course means downloading from the beginning every time.  I don't know why that is.

Also where is errors.log located?  I don't see it in my w3d hub folder.

Edited by korninja
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1 hour ago, korninja said:

This is true of Dune but not Interim Apex.  IA is giving me the download error message if I retry the download. Deleting the folder in program data is the only way to resume it, which of course means downloading from the beginning every time.  I don't know why that is.

Also where is errors.log located?  I don't see it in my w3d hub folder.

Your errors.log file is located at Documents\W3D Hub\Launcher\errors.log

You may not have to delete the whole folder in the case of IA - sometimes you can delete the individual package that coincides with the one that the process fails on (if you pay attention during the download).

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