Password problem with W3dhub Launcher.

[Solarsails]

I hope this question is in the correct forum...

I can not get logged into the launcher.

The user id and password is the same as the website? Is this correct?  Email or W3dhub handle?  or either?

Either way, I always keep a text file with my login info and that's the one thing that I always do without fail.

Somehow when I try to login I get the message: Your username or password are incorrect.

Have I blown it out from trying too many or some other ridiculous procedural error?

I apologize for bringing such a noobist problem to you but could you help to resolve?  Thanks in advance.

Solarsails