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Found 1 result

  1. If you are having problems with the launcher please read this first before posting a new topic and see if your problem is covered here. I get a "Version Mismatch" error while joining a server This error means that the version of the game you have installed does not match the version on the server. This may have the following causes: The game server is not running the latest version of the game. - Sometimes we release client updates on the launcher before the game server receives the corresponding update. In this case, give us a few minutes, we are probably working on it currently. Your game client is not the latest version of the game. - In this case, you need to update your game. If an update is not available, then just as in the previous scenario, give us a few minutes to get the update made available for you to download. Alternatively, this may mean that your PC has a corrupted always.dat file, or has loose files in the data folder for the game. You can attempt to fix this error for yourself by doing the following: If you have placed any extra files in your data folder, remove them. Close and re-open the launcher to get the latest game definitions. Select the problem game on the left side of the launcher, and click "Install Updates". If this option does not display, then choose "Repair Installation". Once the update or repair completes, try to join the server again. If at this point you still have problems, then it is likely the server has not updated to the latest version. Try joining the official W3D Hub server. If you can't join that either, then create a topic in this subforum and ask for support, or check our Discord server, as a discussion of the problem may already be taking place there. The Launcher Crashes In the event that the launcher crashes, please create a new topic in this subforum and include the following information: A description of exactly what you were doing when the launcher crashed. Any extra details that might be useful. Include the errors.log and diagnostics.log files from "My Documents/W3D Hub/Launcher" as attachments to your post. Is my operating system supported? The W3D-Hub Launcher officially supports only Windows 10 and Windows 7* While some of the games may function in other cases, if you have any other Windows-based operating system besides Windows 7 or 10, then the launcher will likely not function as intended if at all. This includes everything up to and including Windows XP, Vista, 8, and 8.1. *Running the launcher on Windows 7 *Windows 7 is only supported when Service Pack 1 is installed, and must also be otherwise fully updated. Some additional tweaking may also be required to get the launcher to work correctly. You may receive an error about a problem connecting to our "backend services" using the Launcher with Windows 7. This is because, by default, Windows 7 does not support TLS 1.2, which is a stronger encryption protocol that many modern websites use, ours included. Updating to a modern operating system that is still supported by Microsoft is the best option. However if for some reason you are unable or unwilling to do so, you can forcibly enable TLS 1.2 support in Windows 7 via the registry by setting the following options: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client] "DisabledByDefault"=dword:00000000 If you are unsure how to do this, I suggest following this guide. Note that you must have all recommended Windows Updates installed or this may not work. You can read more about this topic on Microsoft's website here and here.
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