Attention Launcher Issues? Read this first

[danpaul88]

If you are having problems with the launcher please read this first before posting a new topic and see if your problem is covered here.

 

I get a "Version Mismatch" error while joining a server

This error means that the version of the game you have installed does not match the version on the server. This may have the following causes:

• The game server is not running the latest version of the game. - Sometimes we release client updates on the launcher before the game server receives the corresponding update. In this case, give us a few minutes, we are probably working on it currently.
• Your game client is not the latest version of the game. - In this case, you need to update your game. If an update is not available, then just as in the previous scenario, give us a few minutes to get the update made available for you to download.
• Alternatively, this may mean that your PC has a corrupted always.dat file, or has loose files in the data folder for the game.

You can attempt to fix this error for yourself by doing the following:

• If you have placed any extra files in your data folder, remove them.
• Close and re-open the launcher to get the latest game definitions.
• Select the problem game on the left side of the launcher, and click "Install Updates". If this option does not display, then choose "Repair Installation".
• Once the update or repair completes, try to join the server again.

If at this point you still have problems, then it is likely the server has not updated to the latest version. Try joining the official W3D Hub server. If you can't join that either, then create a topic in this subforum and ask for support, or check our Discord server, as a discussion of the problem may already be taking place there.

 

The Launcher Crashes

In the event that the launcher crashes, please create a new topic in this subforum and include the following information:

• A description of exactly what you were doing when the launcher crashed.
• Any extra details that might be useful.
• Include the errors.log and diagnostics.log files from "My Documents/W3D Hub/Launcher" as attachments to your post.

 

Is my operating system supported?

The W3D-Hub Launcher officially supports only Windows 10 and Windows 7*

While some of the games may function in other cases, if you have any other Windows-based operating system besides Windows 7 or 10, then the launcher will likely not function as intended if at all. This includes everything up to and including Windows XP, Vista, 8, and 8.1.

 

*Running the launcher on Windows 7

*Windows 7 is only supported when Service Pack 1 is installed, and must also be otherwise fully updated. Some additional tweaking may also be required to get the launcher to work correctly.

You may receive an error about a problem connecting to our "backend services" using the Launcher with Windows 7. This is because, by default, Windows 7 does not support TLS 1.2, which is a stronger encryption protocol that many modern websites use, ours included.

Updating to a modern operating system that is still supported by Microsoft is the best option. However if for some reason you are unable or unwilling to do so, you can forcibly enable TLS 1.2 support in Windows 7 via the registry by setting the following options:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
"DisabledByDefault"=dword:00000000

If you are unsure how to do this, I suggest following this guide. Note that you must have all recommended Windows Updates installed or this may not work.

You can read more about this topic on Microsoft's website here and here.

[Einstein]

You have been blocked by the anti-cheat.

If you receive a message while trying to join a server that says:

Quote

Admin Message from Host

Invalid [FILE] found, you have been blocked by the anti-cheat

...then either you are cheating or you simply have corrupted or extra file(s) in your data folder for the game in question. To remedy this problem, try the following steps:

• Remove any files you may have placed in your data folder.
• For Renegade and Interim Apex: Delete the file mentioned in the message, and then try to rejoin the server. A fresh copy of the file may be downloaded from the server when you connect.
• For Renegade: run mixcheck.exe located in the game's main folder. This will check for consistency in the stock game files and fix any errors.
• For all other W3D games distributed via the Launcher: Delete the file mentioned in the message, and then use the Launcher's "Repair Installation" function, found in each game's section of the Launcher. This will re-install the file in question.
• If the file mentioned is not found in the data folder, then it is located within one of the game's asset archive files (always.dat, always2.dat, etc) or within a map file. Deleting and re-installing one of those files may be necessary in this case.

Make a thread in this subforum if none of these steps corrected the issue.

"Launcher failed to connect to backend" error

There are a various few situations in which the launcher can not correctly connect to the w3dhub backend to download updates for itself and for games. We have observed that one such situation may be caused by a DNS misconfiguration, which could reside on your PC, your router, your ISP, or elsewhere on your network, and may be the product of malware, user tampering, or the failure or delay of DNS propagation.

There is a troubleshooting step to identify a DNS-related issue, which in some cases also serves as a workaround (not solution) for these issues. By installing a manual entry in your PC's "hosts" file, some users have reported that it restores normal operation.

• Begin by navigating to the following file and opening it in Notepad: C:\Windows\System32\drivers\etc\hosts (note: the "hosts" file has no extension, and it will not function if it is saved with an extension, such as a .txt file)
• Once open in notepad, add the following line to the bottom of the file: 176.31.21.179 secure.w3dhub.com - [NOTE - All other lines in this file are comments, and they begin with a '#' character which tells the operating system to ignore them. DO NOT add this character before the line that you add to the file!]
• Do not edit any other part of the file. Save the file, and close notepad. [NOTE - You may need to run Notepad as Administrator in order to save your changes]
• Run the Launcher and see if anything has changed. If it appears to be fixed - great! If the issue persists, then remove the line you added to the hosts file immediately. Make a note for yourself if you have added the line and plan to leave it for a while, as you may need to remove it at some point in the future.

Game or Launcher updates fail to install

This can be caused by the issues outlined in the section above regarding DNS issues, but another possible cause for games failing to install or update while showing the following error, is a nearly full hard drive.

If you see an error like the one above, then check your available space. If you need help reclaiming some drive space, we can probably help.

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If these steps nor the ones provided by Danpaul above were able help solve your issue, then please make a post in this subforum and we will do our best to assist you in finding a solution.