Hello! Welcome to the Help and Support section of our forum.
We are here to help! But we can't do that very well without having some important information from you first! So before posting a thread stating that "AHH MY GAME CRASHES HELP ME", please provide us with the following things:
An accurate description of the problem. When does the game crash? What game (because we have quite a few here)? Can you reproduce the crash by repeating a certain action? (If so, please describe the steps in detail)
Are you running any "add-ons" like Fraps or other recording software, modification to the game of ANY kind, etc.
What kind of computer do you have? The more information you can provide, the better! But we MUST know the following things, else we will be unable to help you!
Brand of PC (and model numbers are great too if you can locate it)
What Operating System do you run? (Windows 7, Windows 10, or whatever)
What Processor do you have?
What GPU do you have?
How much RAM do you have?
How large is your hard drive(s)? Is there enough free space available?
What Antivirus application (if any) are you running?
Anything else you feel we should know about your system.
How long has the problem been occurring? Did a certain game update cause it?
We need your crash dumps!! They are located in "Users\username\Documents\W3D Hub\games\GameName\". If there are none, please let us know this too (it usually means that the crash is happening somewhere in the code before the crashdump code runs, so this is useful to us too).
Any extra information. Anything at all that you can think of. We are not magicians , we are nerds . The ONLY information that we have available to diagnose your issue is whatever you provide us with.
Patience. We will do the best we can, but sometimes it takes a little while to figure out exactly what the heck is going on. If you insult us while petitioning our help, we may decide to stop helping
So, do this for us, and ask your questions you wonderful people! We will do all that we can (within reason) to help fix what ails you. Cheers!