Loki Posted January 16, 2016 Report Share Posted January 16, 2016 As the topic title implies, I'm unable to get the W3D Launcher working. It gets to "Updating main application data..." before returning a "Failed to download applications list from W3D Hub backend". Looking through errors.log I get the following: -------------------------------------------------- 2016/1/16 6:30:54 Application version: 0.7.0.2 W3D Hub Launcher.exe -------------------------------------------------- An exception of type System.Net.WebException occurred. Message: Unable to connect to the remote server Inner Exception (System.Net.Sockets.SocketException) A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 5.196.140.46:443 Stack Trace; at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) -------------------------------------------------- 2016/1/16 6:30:54 Application version: 0.7.0.2 W3D Hub Launcher.exe -------------------------------------------------- An exception of type System.Exception occurred. Message: Failed to create request Stack Trace; -------------------------------------------------- 2016/1/16 6:31:15 Application version: 0.7.0.2 W3D Hub Launcher.exe -------------------------------------------------- An exception of type System.Net.WebException occurred. Message: Unable to connect to the remote server Inner Exception (System.Net.Sockets.SocketException) A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 5.196.140.46:443 Stack Trace; at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) ...The log file goes on longer, but it's the same error from repeated attempts at getting it to work (though I'll attach it here) anyway. Additionally, I appear to also be having problems connecting to W3D's APB servers with direct connect, consistently receiving a "Connection with Server has been broken, please exit" when I try. Anyone able to help with regard to this? errors.log 0 Quote Link to comment Share on other sites More sharing options...
Einstein Posted January 16, 2016 Report Share Posted January 16, 2016 Hmm, there's an old name Assuming you are ofcourse the same Loki that i remember from earlier APB days. Thanks for the errors.log upload. I'm no expert by any means, but the log mentions a system.net.webexception error, which I believe suggests an issue with the launcher accessing the internet. I'll let danpaul88 give a proper answer, but in the meantime, you might check your firewall and UAC settings for this program. Try right click -> run as administrator just to see if it makes a difference. Thanks for posting the issue and we'll do what we can to help you make it work! 0 Quote Link to comment Share on other sites More sharing options...
Loki Posted January 17, 2016 Author Report Share Posted January 17, 2016 You'd be correct that it's the same one . And I've given it all a shot, but no dice sadly. I'll try again later though, maybe reboot the router once or twice, at least until someone else manages to take a look. 0 Quote Link to comment Share on other sites More sharing options...
danpaul88 Posted January 17, 2016 Report Share Posted January 17, 2016 That log shows that the launcher isn't able to establish a secure connection to our backend services, definitely looks firewall related since you can clearly connect to our site via a browser. 0 Quote Link to comment Share on other sites More sharing options...
Silverlight Posted January 17, 2016 Report Share Posted January 17, 2016 We tried to fix this problem yesterday using Process Monitor but couldn't find anything specific. I have a question, why does the W3D Launcher starts the Microsoft Pen and Touch Input Component? 0 Quote Link to comment Share on other sites More sharing options...
danpaul88 Posted January 17, 2016 Report Share Posted January 17, 2016 Good question, it's not a deliberate feature. I suspect it's because WPF supports touch and pen inputs, but that's just a guess... Edit: Based on a bit of googling it looks like a new feature of .NET 4.5.2 0 Quote Link to comment Share on other sites More sharing options...
Silverlight Posted January 17, 2016 Report Share Posted January 17, 2016 I see, thank you! Loki when you read this and If you still want to try to fix this, let's try Process Monitor again, do the same process but send me the unfiltered logs please. 0 Quote Link to comment Share on other sites More sharing options...
Loki Posted January 18, 2016 Author Report Share Posted January 18, 2016 That's the thing. I suspected that off the bat, and turned off my firewall altogether. No dice. Also did the same for the direct connect to APB, also no go. Also Silverlight, I'll get those unfiltered logs to you now. 0 Quote Link to comment Share on other sites More sharing options...
Solution Silverlight Posted January 18, 2016 Solution Report Share Posted January 18, 2016 For future reference, the villian was COMODO firewall. 0 Quote Link to comment Share on other sites More sharing options...
Loki Posted January 18, 2016 Author Report Share Posted January 18, 2016 I "uninstalled" it years back. It never uninstalled. Had to purge it from the system manually and as it turns out, it was overriding Windows Firewall settings in the background the entire time. 0 Quote Link to comment Share on other sites More sharing options...
Einstein Posted January 18, 2016 Report Share Posted January 18, 2016 Nice. "Safe internet practices" is still the best "firewall" to date it seems.....glad its fixed though! Now get in game soldier! 1 Quote Link to comment Share on other sites More sharing options...
danpaul88 Posted January 18, 2016 Report Share Posted January 18, 2016 Good to hear it's fixed and working now 0 Quote Link to comment Share on other sites More sharing options...
Isaac The Madd Posted January 21, 2016 Report Share Posted January 21, 2016 Nice. "Safe internet practices" is still the best "firewall" to date it seems.....glad its fixed though! Now get in game soldier! This very true a free one year Macfee subscription came with this computer, needless to say it keeps stealing my game files. 0 Quote Link to comment Share on other sites More sharing options...
Einstein Posted January 21, 2016 Report Share Posted January 21, 2016 Gotta love overambitious AVs like McAfee and Norton. 0 Quote Link to comment Share on other sites More sharing options...
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